Bell Expressvu Programs, Equipment and Rants
I just wanted to start a thread for Bell Expressvu (BEV) users so we could have a place to rant, discuss equipment or other issues that come up. Bell has a poor track record for customer service and firmware updates and my hope is that this thread may give people a place to go.
On that note, I wanted to share my latest experience with Bell. I had heard grumblings that if pressed bell would give discounts and or new equipment to people that called and demanded to be let go, or that they found better deals with other companies. So what I did was call bell, and told them that I was looking at canceling my service because of better equipment and programing at Shaw and MTS. Within 5 minutes I had 20% off my programming for a year, a New 9241 HD receiver free for a year (rental), and a free install. I think if pressed it I could have gotten 40% off, but I was happy to get anything at all.
If you call, you are looking for the retentions department, which is who you'll get if you call the bell 800 number and follow the menu to "disconnect service". I would bet money that all the big service providers have this department.
It doesn't sound like much money but after being nickle and dimed for years by bell, I felt pretty good.
I think I beg for toys more now at 36 than I did at 6... damn technology!