New LG Plasma with a couple of dead pixels. What to do?

[Suave]

One pixel gone out of 2 073 600 isn't so bad. It was worse when they were 480p or 720p sets. But from a distance, it isn't noticable.

I'm not sure that I completely agree with you on this Mike. When I first purchased my first Pioneer KURO plasma (5010 50-inch model) I noticed that it had one burnt out pixel only a few minutes after turning it on. And once I knew where it was, my eyes kept gravitating towards it. I was offered a generous discount if I wanted to keep the set, but I decided to exchange it anyway. Althought it is true that the further you are away from the screen the less noticable it will be, it also depends on how good your eyesight is.

[audit13]

...Although it is true that the further you are away from the screen the less noticable it will be, it also depends on how good your eyesight is.

I couldn't see the two dead pixels unless there was a pure white background. During playback of various media, it was virtually impossible to see any problems, but I knew they were there. I was afraid that more pixel problems would develop over time; therefore, I wanted to exchange the set for another unit. Unfortunately, one of the tv's remote controllers no longer works Looks like I'll be making another call to the retailer.

[Suave]

audit13 - make sure that the TV remote is in "TV" mode before concluding that it really doesn't work. Many TV remotes today are capable of controlling other components, and if the mode of the remote was switched by mistake to say "DVD" then the TV won't respond to commands from the remote.

[Gio]

I think that most people don't notice them as you really only see them on a white background particularly when you are at a distance. The pixels can sometimes also be "stuck" on - typically white, but any color is possible.

Dead pixels are quite rare on plasma displays relative to a LCD display.

All manufacturers have a dead pixel policy and outside the initial purchase period often you have to hit a certain threshold in order to qualify for an exchange. It is in the order of about 4 dead pixels or 8 stuck pixels.

[audit13]

audit13 - make sure that the TV remote is in "TV" mode before concluding that it really doesn't work. Many TV remotes today are capable of controlling other components, and if the mode of the remote was switched by mistake to say "DVD" then the TV won't respond to commands from the remote.

Thanks for the tip but the remote that doesn't work is very basic that came with the tv. It only controls the tv, nothing else. It only has power, volume, channel, and input buttons. I have a second remote with full access to setup menus, etc.

[Suave]

Once you get everything sorted out with the new TV, you should consider having it ISF calibrated. I recently learned from Mike Osadciw (of this forum) that many of the LG plasmas have really extensive picture controls and hence can be calibrated to produce a very nice picture. I'm sure if you asked Mike about it, he'd be able to give you some good info.

[audit13]

Once you get everything sorted out with the new TV, you should consider having it ISF calibrated. I recently learned from Mike Osadciw (of this forum) that many of the LG plasmas have really extensive picture controls and hence can be calibrated to produce a very nice picture. I'm sure if you asked Mike about it, he'd be able to give you some good info.

Thanks for the information. I intend to have it calibrated once I hit about 100 hours of usage. There is very little time on the tv since I only use it for about an hour per day. The last time I used it was on Friday. The weather has been so good that I've been out enjoying the sunshine.